Fdmattress Warranties
Understand what’s covered under your warranty, how to file a claim, and what happens next—all explained clearly to make the process quick and easy.
Mattress Warranty
Reliable Sleep Starts with Reliable Protection
Our mattresses come with a 10-year limited warranty, ensuring protection against material and manufacturing defects. We believe your sleep should be peaceful and stress-free, which is why we stand behind the durability and quality of our mattresses. This warranty reflects our confidence in the product and our commitment to your satisfaction over the long term.
What does the mattress warranty cover?
The warranty covers defects in materials and workmanship, including visible sagging greater than 1.5 inches, broken zippers, and issues with the mattress cover or inner construction. It ensures the mattress performs as intended under normal usage when placed on a proper foundation. This means if something goes wrong due to the way it was made, we’ll make it right.
How long does the warranty last?
The mattress warranty is valid for 10 years from the original date of purchase. It provides protection throughout the entire duration, so long as the mattress is used with a compatible base and properly maintained. This long-term coverage gives you peace of mind that your investment is safeguarded.
Who is eligible for the warranty?
The warranty is only valid for the original purchaser and cannot be transferred. To be eligible, you must have bought the mattress from fdmattressedmondb or an authorized retailer. Keep your receipt and warranty documentation, as you’ll need proof of purchase when making any claims.
Are comfort preferences covered?
No, the warranty does not cover comfort preferences. Softness, firmness, or personal comfort changes over time are not defects. Over months or years, all mattresses soften slightly due to regular use, and this is a normal part of the bedding lifecycle and not considered a warranty issue.
What can void my mattress warranty?
Several things can void your mattress warranty, including stains, use with an improper foundation, physical abuse, burns, water damage, and removal of the law tag. Using the mattress in a commercial setting or failing to rotate it as recommended can also disqualify warranty coverage.
How do I submit a warranty claim?
To file a claim, contact our customer service team with your receipt, detailed explanation of the issue, and photographs showing the problem. We’ll review the information and let you know the next steps. Make sure to follow the care instructions in your manual to avoid denial.
Do I need to return the mattress?
Sometimes, yes. In many cases, photos or videos are sufficient to assess the defect. If we need to inspect it more closely, we may ask you to return it or arrange for pickup. Return instructions will be provided during the claim process.
What happens after a valid claim is approved?
If your claim is approved, we will replace or repair the mattress at our discretion. If your original mattress is no longer available, we may provide a comparable model or a partial credit toward a new one. Our goal is to restore your comfort as quickly as possible.
Is transportation or shipping covered?
Shipping or transportation fees may be your responsibility depending on the terms at the time of purchase. We do our best to reduce costs for you, but it’s important to review the warranty policy or contact our team for clarification.
Does the warranty cover normal wear?
No. The warranty excludes regular wear and tear, such as gradual softening, minor fabric fraying, or discoloration. These are expected from regular use and do not affect the functionality of the mattress. The warranty is focused on structural and material defects only.
Adjustable Bases Warranty
Reliable Support for Better Sleep
Our adjustable bases are built for long-term support and flexibility. Each comes with a layered warranty—1-year full coverage, 3-year mechanical parts coverage, and 10-year steel frame coverage. We make sure your comfort system functions reliably so you can enjoy fully customized rest every night.
What does the adjustable base warranty cover?
The warranty includes coverage for motors, remote controls, the steel frame, and electronic components. If the base stops working due to a defect in materials or construction, we’ll repair or replace the affected parts. Issues from daily use that occur despite proper setup are typically covered.
How long does the warranty last?
You receive full coverage for the first year, including parts, labor, and transportation. For the next two years, only mechanical and electrical parts are covered. The steel frame is covered against manufacturing defects for 10 years from the date of purchase.
What is excluded from the warranty?
The warranty excludes damage from misuse, accidents, improper assembly, modifications, power surges, or exceeding weight limits. Noise from normal operation, wear from long-term use, and unauthorized repairs are also not covered under this policy.
Are remote controls included in the warranty?
Yes, remote controls are covered under the 1-year full coverage and 3-year parts warranty. If the remote stops functioning due to a manufacturing issue, we will provide a replacement or a repair, depending on the situation.
Can I use any mattress with the base?
No. Only use mattresses designed for adjustable bases. Using incompatible mattresses can lead to malfunction and will void the warranty. Always check compatibility guidelines or speak with our support team before purchasing a new mattress for the base.
What voids the adjustable base warranty?
Using the base beyond its weight capacity, exposing it to water, making unauthorized modifications, or using incompatible accessories can void the warranty. Damage caused by moving the unit improperly or ignoring setup instructions will also result in voided coverage.
What is the weight capacity of the base?
Our adjustable bases are designed to support up to 750 lbs, including the mattress and all occupants. Exceeding this limit may lead to damage not covered under the warranty, so please be mindful of total weight when setting up the bed.
Do I need a surge protector?
Yes. Using a surge protector is highly recommended and may be required for full warranty coverage. Electrical surges can damage motors and controls, and such incidents are not covered without protective equipment in place.
How do I file a claim?
To start a claim, reach out to our customer service team with proof of purchase, a detailed description of the issue, and clear photos or videos. We’ll assess your claim and determine whether repair, replacement, or further inspection is needed.
Will repairs be free under warranty?
During the full coverage period, repairs and replacement parts are free. After the initial year, parts are still covered (for up to three years), but labor or shipping costs may be the customer’s responsibility. We aim to keep service affordable and straightforward.
Pillow Warranty
Small in Size, Big in Support
We generally offer a replacement for pillows with qualifying defects. Refunds are rare and typically reserved for cases where a replacement is unavailable or declined due to stock issues.
What does the pillow warranty cover?
The pillow warranty includes manufacturing defects such as split seams, zipper failures, and structural breakdowns in the fill or foam not related to wear and tear. If your pillow loses integrity early, we’ll replace or repair it based on the extent of the damage.
How long is the pillow warranty?
Our pillow warranty lasts for one year from the date of original purchase. It’s designed to protect your investment during the early life of the product, ensuring you receive the comfort and durability we promise.
Are flattening or shape changes covered?
No. Pillows naturally compress over time with daily use. This is considered normal wear and not covered by the warranty unless extreme distortion is due to a manufacturing flaw and not use.
Can I wash my pillow?
Only if the care label specifically states it is washable. Improper washing methods, like high heat or bleach, can damage materials and void the warranty. Always follow the provided care instructions closely.
What voids the warranty?
Removing the law tag, exposure to liquids, using bleach or harsh chemicals, and general misuse can void the warranty. Failing to follow care instructions also disqualifies claims from coverage.
Is the warranty transferable?
No. Pillow warranty coverage is only valid for the original purchaser and is non-transferable. Proof of purchase is required when making a warranty claim.
How do I file a claim?
To file a claim, send us an email with proof of purchase, details about the defect, and photos. Our team will review and determine if the issue qualifies for replacement or repair.
Will I get a refund or replacement?
Not required, but keep your order confirmation and tags.
Can I return a used pillow?
Used pillows can only be returned or replaced if they meet warranty criteria and are confirmed to be defective. We do not accept returns for reasons such as comfort or firmness.
Do I need the original packaging?
No, the original box is not required. However, you must have the product tag intact and your original receipt for the claim to be considered.
Bedding Warranty
Durability You Can Count On
From sheets and duvet covers to protectors and pillowcases, our bedding products are covered by a 1-year limited warranty. This includes protection against material flaws, stitching failures, and zipper issues. You can sleep soundly knowing your entire bed setup is backed by quality assurance.
What does the mattress warranty cover?
The warranty covers manufacturing defects such as sagging (greater than 1.5 inches), broken springs, faulty seams, and defects in foam or fabric.
How long is the mattress warranty valid?
Most of our mattresses come with a 10-year limited warranty. Coverage may vary by brand—please check your specific product’s documentation.
What is not covered under the mattress warranty?
Normal wear and tear, stains, damage from misuse, and comfort preference are not covered. Using the mattress without a proper foundation may void the warranty.
Will the warranty cover shrinking or fading?
Only if the shrinkage or fading is due to a material flaw. Most cases caused by hot washing, bleaching, or sun exposure are not covered. Always follow care labels closely to maintain your warranty
Can I wash the bedding?
Yes, but only as instructed on the care label. Using the wrong temperature, detergents, or dryer settings can cause damage and void the warranty. Gentle washing is usually recommended.
Who is covered by the warranty?
Only the original purchaser is covered. The warranty is non-transferable and requires proof of purchase to file a claim. It does not apply to gifts, resales, or commercial use.
What voids the bedding warranty?
Improper washing, fabric softener damage, ironing at high heat, removing tags, or altering the product in any way voids the warranty. Exposure to chemicals or heavy abrasion also disqualifies claims
How do I file a claim?
Email our support team with photos of the issue, your order details, and a brief explanation. Our team will respond with next steps and, if approved, arrange for a replacement or repair.
Is the packaging needed for a claim?
No, the original packaging is not required, but the law tag or care label must be attached to validate your product. Always retain your receipt for proof.
Will I receive a refund or a replacement?
We typically issue a replacement for covered defects. Refunds are rare and only offered in specific cases, such as discontinued products or ongoing supply issues.