Help Center
Top FAQs
Memory Foam vs. Hybrid Pillows – which is better?
Both are good options. Memory foam relieves pressure points and some have cooling technology which helps you sleep cooler. Latex pillows are sustainable, airy, soft, springy, and consistently hold their shape. Latex is naturally temperature-regulating and anti-microbial.
Do the pillows retain heat?
No, latex naturally dissipates heat and many of our other pillows use cooling technology to help keep you cool.
How long before I receive my pillow?
Most orders ship in 1–2 business days and arrive within 3–5 business days depending on your location and shipping method selected.
Do the pillows require time to expand?
Yes. After unboxing, the pillow may take up to 48 hours to reach its full loft and shape. Fluffing it speeds up the process.
What makes these pillows different?
They’re adjustable, supportive, breathable, and made with certified materials. Unlike traditional pillows, they combine comfort with lasting structural support.
Delivery & Returns
Do you offer free shipping?
Yes, we offer free standard shipping on all pillow orders within the continental U.S. No minimum order required.
Can I track my order?
Yes. After shipping, you’ll receive an email with a tracking number and link so you can monitor the delivery status.
What carriers do you use?
We primarily use UPS, FedEx, and USPS based on location and speed. Express options may vary by region.
What’s the return window?
Returns are accepted within 30 days of delivery, even for used pillows. We offer a full refund once the item is received.
Do I pay for return shipping?
No, return shipping is free. We’ll send you a prepaid label once your return is approved.
What if my order is damaged?
Contact us immediately with photos. We’ll replace or refund your pillow at no extra charge if it arrives damaged.
How do I start a return?
Email support or use the return portal on our website. Provide your order number and reason for return to initiate the process.
Pillow Materials
What are the pillows made from?
Our pillows are made from a variety of materials including Talalay Latex, memory foam, and down alternative fill.
Are the materials certified?
Yes! Many of our pillows carry one or more of the following certifications:
OEKO-TEX® Standard 100: This product has been tested for harmful substances.
CertiPUR-US: This meets CertiPUR-US® standards for content, emissions, and durability, and has been analyzed by independent, accredited testing laboratories.
Low Volatile Organic Compounds (VOC) emissions – less than 0.5 parts per million.
Are the covers made from natural fabrics?
We use cotton, bamboo-blend, or polyester-spandex mix—each designed for breathability and softness.
Do they have an odor?
Some new pillows may have a mild scent from packaging. This fades within 24–48 hours once aired out.
Are they safe for sensitive skin?
Yes, our pillows are hypoallergenic, non-toxic, and safe for those with allergies or sensitive skin.
Do you use recycled materials?
Select products include recycled fill or eco-friendly packaging, with more sustainable options in development.
Sleeping Positions
Which pillow is best for side sleepers?
Side sleepers usually need a firmer, higher-loft pillow to support their neck and shoulders.
What works for back sleepers?
Medium-loft pillows keep your head aligned without straining the neck. Look for one that gently supports the natural curve of your spine.
Do you have pillows for stomach sleepers?
While it is recommended that stomach sleepers not use a pillow at all to avoid neck strain, a soft, low loft pillow can be used.
Can one pillow work for all sleep styles?
Yes. Adjustable pillows allow you to customize firmness and height, making them suitable for side, back, or stomach sleepers.
What if I change positions at night?
Combination sleepers benefit from medium support pillows that offer flexibility and respond to movements throughout the night.
Does sleep position affect pillow lifespan?
Not significantly. However, side sleepers may compress pillows faster. Using a pillow with a shoulder cutout can help prolong the life of your pillow if you’re a side sleeper.
Can I use two pillows for better alignment?
You can, but a single, properly supportive pillow is usually enough. Over-elevating the head may lead to neck discomfort.
Adjustability
Are your pillows adjustable in height?
We do have pillows that feature removable fill that allows you to change the loft according to your comfort and sleeping position.
How do I adjust the pillow?
Unzip the inner liner and remove or add fill. Store any extra fill in a resealable bag for later use.
Can adjusting it damage the pillow?
No. The design supports regular adjustments. Be gentle when handling the zipper and fill for long-term durability.
Is it easy to re-stuff the pillow evenly?
Yes. Spread the fill evenly and gently pat down the surface after adjustment for a balanced feel.
Will the fill clump together over time?
Not easily. Our shredded memory foam is designed to resist clumping and maintain consistent support with regular fluffing.
Pillow Care
Is the outer cover machine washable?
Yes. Machine wash the cover on a cold, gentle cycle and air dry to preserve its softness and structure.
Can I wash the inner pillow?
We recommend spot cleaning the inner core with mild detergent. Avoid soaking or machine washing the inner fill.
How often should I wash the pillow?
Wash the outer cover every 2–3 weeks and spot-clean the inner pillow as needed to keep it fresh.
Can I use a dryer?
Use air drying for the cover. Do not put the inner pillow in a dryer as heat may damage the materials.
How do I remove stains?
Use a damp cloth with mild soap for surface stains. For deeper stains, apply a fabric-safe cleaner and blot gently.
Will washing reduce the cooling effect?
No, as long as care instructions are followed. The cooling properties are embedded in the materials, not surface-applied.
Can I use a pillow protector?
Yes. Using a breathable protector will extend the pillow’s life and enhance hygiene without affecting comfort.
Cooling Technology
What makes the pillow stay cool?
We use breathable fabric, gel-infused memory foam, and ventilation channels to dissipate heat and increase airflow.
Is the cooling permanent or temporary?
The cooling effect is built into the pillow and does not wear out over time with normal use.
Do cooling pillows feel cold to the touch?
Not exactly cold, but they feel noticeably cooler than traditional pillows and prevent heat buildup while sleeping.
Does using a pillowcase reduce cooling?
Heavy or synthetic pillowcases may reduce airflow. Use breathable cotton or bamboo cases to maintain the cooling effect.
Are cooling pillows good for hot sleepers?
Yes. They help regulate body temperature and reduce night sweats, making them ideal for warm climates or hot sleepers.
Will the pillow feel cold in winter?
No, the cooling is passive and temperature-regulating. It won’t feel icy, just comfortable and breathable year-round.
Do all your pillows have cooling features?
Not all. Some models are focused on support or adjustability. Check each product description for specific cooling features.
Sizes & Dimensions
What pillow sizes do you offer?
We offer Standard, Queen, and King sizes. Dimensions follow common U.S. bedding standards and fit most pillowcases easily.
What are the actual dimensions?
Standard: 20"x26", Queen: 20"x30", King: 20"x36". Size may slightly vary depending on fill or design.
Will these pillows fit store-bought cases?
Yes. Our pillows are sized to fit regular pillowcases sold at most bedding or home stores.
Do you offer travel-size pillows?
Currently, we don’t offer travel-size pillows, but we’re planning to introduce compact options in the future.
Are the larger pillows heavier?
Yes. King pillows may weigh slightly more due to added fill but are still comfortable and easy to handle.
Are dimensions listed on product pages?
Yes. You can find full size and weight details on each pillow's product listing.
Can I order custom sizes?
At this time, we don’t offer custom sizing. Please choose from our Standard, Queen, or King options.
Packaging
How are the pillows packaged?
Pillows are compressed and vacuum-sealed in protective, recyclable plastic, then placed in sturdy boxes for shipping.
Will they look flat when delivered?
Yes, vacuum-sealed pillows may appear flat but will expand fully within 24–48 hours after opening.
Do I need tools to open the package?
No tools are required. Just cut the plastic carefully with scissors and avoid cutting the fabric inside.
Is the packaging eco-friendly?
Yes. Our boxes are made from recyclable materials, and we avoid unnecessary plastic when possible.
Can I reuse the packaging?
Yes. The box and fill bag can be reused for storage or moving if needed.
Is a care guide included?
Yes. Every package contains a care and setup guide to help you get started with your new pillow.
Will my pillow smell after opening?
A mild scent may be present due to vacuum sealing, but it should fade within a day when aired out.
Trial & Guarantee
How long is the trial period?
You get a 30-night sleep trial to test your pillow risk-free. Return it within that time if unsatisfied.
What’s the return process like?
It’s easy. Just contact support or use our return portal. We’ll send a prepaid label and issue a refund.
Do I need to return the packaging?
No, it’s not required. You can use any box that safely fits the pillow for return shipping.
What if I miss the 30-day window?
Returns outside the trial period aren’t guaranteed. Contact support to see what options may be available.
Can I exchange instead of returning?
Yes. We offer exchanges during the trial period if you’d like to try another model instead.
Are there any hidden fees?
No. There are no restocking or return shipping fees within the trial period.
Can I try more than one pillow?
Yes, but only one pillow per order is covered by the sleep trial policy.
Warranty
Do pillows come with a warranty?
Yes. All pillows include a 1-year limited warranty against defects in materials and workmanship.
What does the warranty cover?
It covers seam tears, foam breakdown, zipper issues, or other defects not caused by misuse.
How do I file a warranty claim?
Email our support team with photos and your order number. We’ll review and respond within 48 hours.
What is not covered?
Wear and tear, stains, misuse, or damage from improper washing are not covered by the warranty.
Is the warranty valid outside the U.S.?
Warranty services are limited to the U.S. currently. International claims may require return shipping at the buyer’s cost.
Can I get a replacement pillow under warranty?
Yes, if the issue is approved under warranty. We’ll send a replacement at no extra cost.
Is proof of purchase required?
Yes. Please keep your order confirmation or receipt for warranty validation.
Shipping Times
When will my order ship?
Most orders ship within 1–2 business days. You’ll get a confirmation email with tracking details.
How long does shipping take?
Standard shipping typically takes 3–5 business days, depending on your location and carrier.
Do you offer expedited shipping?
Yes, express shipping options are available at checkout for an additional fee.
Do you ship on weekends?
We process orders Monday through Friday. Weekend orders ship on the next business day.
Can I choose the shipping carrier?
Carrier selection is automatic based on location and speed, but expedited options are available.
Do you ship to P.O. boxes?
Yes, but some express carriers do not. Use a physical address for faster shipping.
Can I delay shipping?
At checkout, leave a note or contact support to delay shipment up to 3 days.
Payment Methods
What payment options do you accept?
We accept Visa, MasterCard, American Express, Discover, PayPal, Apple Pay, and Shop Pay.
Do you offer financing?
Yes, eligible orders may qualify for Shop Pay Installments. Select the option at checkout to apply.
Is my payment information secure?
Yes. All transactions are processed via encrypted and PCI-compliant systems for your security.
Can I use multiple payment methods?
Currently, we only accept one payment method per order.
Can I apply a discount code?
Yes. Enter your discount or promo code at checkout to apply it before completing your order.
Will I receive a payment confirmation?
Yes. A receipt will be emailed immediately after your payment is processed.
Are gift cards accepted? or discount code” section.
If you have a store-issued gift card, you can enter it at checkout under the “Gift card
Order Changes
Can I change my shipping address after ordering?
Yes, but only before the item ships. Contact support immediately to update your details.
How can I cancel my order?
Contact us within 12 hours of placing your order to cancel it before fulfillment begins.
Can I add or remove items after checkout?
You can’t edit the cart post-checkout, but we can cancel and help you place a new order.
What if I ordered the wrong size pillow?
Contact us right away. If it hasn’t shipped, we can update it. If shipped, exchange options are available.
Can I add a note or special instruction?
Yes, you can leave notes at checkout or email us with your order number and request.
What if I placed a duplicate order?
Let us know and we’ll cancel the duplicate before it ships or help return one if already delivered.
Can I delay the delivery date?
Yes, email support to request a delayed ship date before your order is dispatched.
Gifting & Packaging
Can I send a pillow as a gift?
Yes. Just enter the recipient’s shipping address during checkout, and we’ll send the package directly to them.
Can I include a gift message?
Yes. Add a personalized message at checkout, and we’ll include it in the package at no extra charge.
Will the recipient see the price?
No. We do not include pricing or invoice documents in gift shipments.
Do you offer gift wrapping?
Not at this time, but our packaging is clean and presentable for gift-giving purposes.
Can I send multiple gifts in one order?
Each order ships to one address. Place separate orders if you’re sending to multiple recipients.
Do you offer digital gift cards?
Yes. Digital gift cards are available for purchase and are delivered by email immediately after checkout.
Is gift packaging recyclable?
Yes. All our standard packaging, including gift-friendly boxes, is recyclable and eco-conscious.
Bulk & Wholesale
Do you offer bulk order discounts?
Yes. Bulk pricing is available for purchases of 10 or more units. Contact support for a custom quote.
Who qualifies for wholesale pricing?
Hotels, wellness centers, retailers, and corporate gift programs are eligible for wholesale pricing and customization.
Can I customize pillows with a logo?
Currently, we do not offer logo or embroidery services, but we are exploring future customization options.
Is there a minimum order quantity?
Yes, bulk discounts apply to orders of 10 or more items. Lower quantities are processed as regular retail.
Do you provide invoices for bulk purchases?
Yes. You’ll receive a full invoice with your company details for accounting or tax purposes.
How long do large orders take to ship?
Bulk orders usually ship within 3–5 business days. Delivery time depends on volume and location
Do bulk orders include warranty coverage?
Yes. All pillows, including bulk or wholesale, are covered by our standard 1-year limited warranty.
Sustainability
Are your materials eco-friendly?
Yes. We use CertiPUR-US® certified foam and responsibly sourced, recyclable fabrics and packaging.
Do you use recycled materials?
Some models include recycled fibers or packaging. We’re working to expand our use of sustainable materials.
What happens to returned pillows?
Returned pillows in good condition are donated to shelters or responsibly recycled, never resold.
Is your packaging recyclable?
Yes. All shipping boxes and most internal materials can be recycled locally.
Do you offset carbon emissions?
We are working with logistics partners to reduce and offset carbon emissions from shipping.
Are your facilities energy efficient?
Yes. Our production and warehouse partners follow energy-efficient practices where possible.
Do you plan to offer organic options?
We’re exploring fully organic pillow materials and will launch them as part of our eco-friendly collection soon.
Compatibility
Will the pillow work with any mattress?
Yes. Our pillows are designed to complement all mattress types, including foam, hybrid, and innerspring models.
Do they fit standard pillowcases?
Yes. Our sizes are made to fit U.S. standard, queen, and king pillowcases without extra stretching or slack.
Can I use it with a silk pillowcase?
Absolutely. The pillow works well with all fabrics, including silk, cotton, or bamboo pillowcases.
Does it work with CPAP machines?
Yes. Many users report comfort when using our low-profile or adjustable pillows alongside CPAP devices.
Is it compatible with wedge pillows?
Yes. You can use it with orthopedic or incline wedge pillows for specific sleep conditions.
Can I use it under my knees or legs?
Yes. While it’s designed for head support, many customers use it for leg elevation or lumbar support too.
Does it work with pillow shams?
Yes, as long as the sham size matches the pillow dimensions. The shape holds well inside decorative covers.
Customer Support
How can I contact customer service?
You can reach us by email, live chat, or through the contact form on our website. We respond within 24 hours.
What are your support hours?
We’re available Monday to Friday, 9 AM to 5 PM EST. Weekend inquiries are answered the next business day.
Do you offer phone support?
Phone support is available during business hours. Visit our contact page for the direct number.
Can I modify my order through support?
Yes, if it hasn’t shipped yet. Contact us right away with your order number for updates or changes.
How do I check my order status?
Use the tracking link in your confirmation email or contact us with your order number for an update.
Can you help me choose a pillow?
Yes. Tell us your sleep style, firmness preference, and concerns—we’ll recommend the best option for you.
Do you offer support for international customers?
Limited international support is available. Contact us to verify service and shipping options for your country.
Product Availability
Are pillows restocked regularly?
Yes. We replenish inventory on a rolling basis. Popular models are restocked every few weeks.
How do I know when items are back in stock?
Use the “Notify Me” feature on the product page to receive an email alert when the item becomes available.
Are discontinued products gone forever?
Yes. Once a product is officially discontinued, it will not return. Watch for updates on new arrivals.
Do limited editions come back?
Limited edition pillows are only available while supplies last and are not restocked once sold out.
Can I pre-order a pillow that’s out of stock?
In most cases, no. However, some products may offer a pre-order option when restock is imminent.
What causes pillows to sell out?
High demand or supply chain delays can cause temporary stock outages. We’re working to improve availability.
Can I buy pillows in retail stores?
Currently, our pillows are available online only. Retail availability may expand in the future.